We are unable to process refunds on any Now United purchased products unless the items are faulty. The items must be returned to our warehouse facility within 14 days of receipt, unworn, and in their original packaging.
Provided your complete order is returned to us, and it complies with our returns policy, we will refund your shipping costs as well as the cost of the product. If you are only returning one item from a multiple item order, then unfortunately we will not refund the shipping costs.
Refund orders will be processed as soon as the returned product is inspected by our quality assurance team and it is confirmed that it fits within our return policy. This process can take up to 2 weeks, though generally less. Once approved, we will credit your original method of payment. This can take up to 2 days to complete. Please note that the time taken for a payment service provider to credit your refund can vary depending upon the provider.
If you have received an incorrect item, we will gladly honor an exchange for the correct item. The incorrect item must be returned to our warehouse facility within 14 days of receipt, unworn and in their original packaging. Once inspection has been completed and approved, a replacement order will be shipped out to you within 7 business days.
For further information please feel free to contact our customer service team at firstname.lastname@example.org and let our advisers know the details of your order and / or about your open question.